Welcome to our FAQ section! We’ve compiled answers to the most common questions about our trendy activewear, shipping, returns, and more. Can’t find what you’re looking for? Email us at [email protected] – we’re happy to help!
About Vibestia
What kind of products does Vibestia offer?
We specialize in affordable luxury activewear for fashion-forward fitness enthusiasts and comfort-seekers. Our collections include leggings, active tops and bottoms, cozy sets, hoodies, sports bras, and special edits like our Aries Active Jersey and Kendall’s Edit.
Who is Vibestia’s target customer?
Our ideal customer is a style-conscious, active individual who values both performance and fashion in their workout and lounge wear. Whether you’re hitting the gym, running errands, or relaxing at home, our pieces are designed to keep you looking and feeling great.
Product Questions
How do I choose the right size in your activewear?
Each product page includes detailed size charts. We recommend measuring yourself and comparing to our charts for the perfect fit. Our leggings and activewear are designed with stretch for comfort, but if you’re between sizes, we suggest sizing up for looser fits or down for compression styles.
What makes your Eco Jersey Collection special?
Our Eco Jersey line uses sustainable materials without compromising on style or comfort. These pieces are perfect for eco-conscious shoppers who want soft, breathable fabrics that move with you.
Do you offer matching sets?
Absolutely! Check out our Cozy Set Shop for perfectly coordinated tops and bottoms, or mix and match from our Active Tops and Bottoms collections to create your ideal ensemble.
Shipping & Delivery
What shipping options do you offer?
- Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with full tracking
- Free Shipping: 15-25 day delivery via EMS on orders over $50
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. Our Terre Haute headquarters ensures quick processing for all global orders.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. For Standard Shipping, use the carrier’s website (DHL/FedEx) for real-time updates. For Free Shipping, basic tracking is available through EMS.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from delivery date. Items must be unworn with tags attached. Unfortunately, we don’t offer exchanges – you’ll need to return the original item and place a new order.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions within 1-2 business days.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return. Original shipping costs are non-refundable.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption and never store your full payment details on our servers.
Do you offer gift cards or store credit?
Not currently, but follow us on social media for special promotions that can help you save on future orders!
Tips & Tricks
How can I get free shipping?
Orders over $50 automatically qualify for free shipping! Combine items from different collections (like our Best Sellers with Kendall’s Edit) to reach the threshold.
When should I order to get weekend delivery?
For Standard Shipping, order by Wednesday at 2 PM EST to maximize your chances of weekend delivery.
Where can I find your newest collections?
Check our New Arrivals section regularly, and follow us on Instagram @Vibestia for sneak peeks at upcoming drops!
Still have questions? Our customer care team is always here to help at [email protected]!